· Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.；
· Providing accurate, valid, and complete information by using the right tools, methods, and processes；
· Ensuring a high level of customer service and a positive guest experience；
· Supporting your colleagues with peer learning, and being open to feedback from others；
· Positively participating in company events, and in weekly team meetings；
· Taking part in new projects and tests that we may need your help with；
· Promoting the Booking.com culture.

Fluency in English and Mandarin, ETIC Intermediate and above is preferred（国才中级及以上证书持有者优先）；
· An affinity for offering excellent customer service；
· Ability to adapt and work well under pressure in a fast-paced environment；
· Ability to tak

We offer you many benefits when joining our team. · Full time paid training of 2 weeks；
· Annual leave entitlement；
· Quarterly bonus plan；
· Work schedule provided 4-6 weeks in advance；
· Catered lunch or dinner depending on your work

Booking.com隶属Booking Holdings集团，是全球知名的在线住宿预订网站。母公司Booking Holdings集团更是全球在线旅游服务业先锋，为欧洲、美洲、亚太、中东及非洲220多个国家及地区的用户提供服务。Booking Holdings集团旨在帮助每一个人实现环球旅行、探索世界的梦想。 Booking.com 缤客于2010年在中国成立第一个办公室，由最先的6个人发展至今，目前我们在中国总员工数已发展至近750人，并在上海、北京、成都、广州、西安、青岛、三亚成立了办公室。